Returns & Exchanges
At top3 by design, we want you to be completely satisfied with your purchase. If your selection isn't quite right, we offer a 14-day return period for most items to ensure your home styling remains effortless.
Initiate Your Request
Contact our customer service team within 14 days of receiving your order to obtain a Return Authorization number and confirm eligibility.
Prepare Your Package
Ensure items are in their original, unused condition with all designer packaging and tags intact to qualify for a full refund or exchange.
Ship Items Back
Securely pack your items and send them to our designated returns warehouse using a trackable shipping service for your peace of mind.
Quality Inspection & Refund
Once our team inspects the returned goods, we will process your refund or store credit to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing