Frequently Asked Questions
Everything you need to know about shopping at top3 by design.
What is the top3 by design philosophy?
We curate the best in design by selecting only the top three items in any given category based on quality, innovation, and aesthetic appeal.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while express options are available for delivery within 1-3 business days depending on your location.
What is your return policy for change-of-mind purchases?
We offer a 14-day return period for most items, provided they are in original condition and packaging. Please note that some exclusions apply to custom orders.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timeframes are calculated at checkout based on the weight of your order and destination.
Are the products on your site authentic?
Absolutely. We are authorized stockists for every brand we carry, ensuring that you receive 100% authentic designer products with full manufacturer warranties.
Can I track my order once it has been dispatched?
Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking link to monitor your delivery in real-time.